Privacy Policy

1. Introduction

At FranceCloudServer, we are committed to protecting the privacy and security of our clients and visitors. This Privacy Policy explains what personal data we collect, how we use it, how we store it, and your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, billing address, and company name.
  • Account Information: Username, hashed passwords (we never store plain text), account history, invoices, and payment metadata (e.g., last 4 digits of credit card).
  • Technical Data: IP address, browser type, device information, and server logs for security monitoring and troubleshooting.
  • Usage Data: Services subscribed to, uptime logs, bandwidth usage, and support request history.

3. How We Collect Data

We collect data through:

  • Direct Interaction: When you register for an account, place an order, or subscribe to a newsletter.
  • Automated Systems: When you access our cloud infrastructure (server logs, usage metrics, and cookies).
  • Support Channels: Information provided during interactions via helpdesk tickets, live chat, or email.

4. Purpose of Data Collection

We use your data for the following purposes:

  • Service Provision: Managing cloud provisioning, billing, technical support, and uptime monitoring.
  • Security & Integrity: Fraud detection, preventing network abuse, and DDoS mitigation.
  • Communication: Sending service notices, maintenance updates, and responding to inquiries.
  • Legal Compliance: Meeting tax, accounting, and regulatory obligations within France and the EU.

5. Data Sharing and Third Parties

  • No Sale of Data: We do not sell, rent, or trade your personal data to third parties.
  • Service Providers: We may share data with trusted third parties only when necessary to provide our services (e.g., payment gateways like Stripe/PayPal, domain registrars, or localized data center partners).
  • Legal Requirements: We may disclose data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Retention

  • Active Accounts: We retain your data as long as your account is active to provide uninterrupted service.
  • Post-Termination: After account closure, we retain certain data (such as invoices and transaction records) for a period required by French financial and tax laws (typically 5–10 years).
  • Deletion: You may request the deletion of your personal data, subject to our legal or legitimate business requirements for data retention.

7. Security Measures

FranceCloudServer implements high-level technical and organizational security measures, including:

  • Encryption: Use of SSL/TLS for data transmission and encryption of sensitive data at rest.
  • Access Control: Strict internal policies to ensure only authorized personnel have access to client data.
  • Monitoring: 24/7 monitoring of our cloud environment to detect and prevent unauthorized access.

8. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
  • Portability: Request that we transfer your data to another service provider.
  • Object: Object to the processing of your data for marketing or legitimate interest purposes.

To exercise these rights, please contact our Data Protection Officer at: [email protected].

9. Cookies and Analytics

We use cookies to manage user sessions, remember preferences, and analyze website traffic to improve user experience. You can manage or disable cookies through your browser settings, though some website features may become unavailable.

10. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Significant changes will be communicated via email or through a prominent notice on our website.

Last updated: January 05, 2026